Absa is delaying in Returning my MONEY

I am now having a no win situation with ABSA. Since the inception of our Bond In 2008, ABSA has been billing us for Building insurance when we provided ABSA with proof that we were already covered. <br> <br> When i picked this up in 2014, I brought this to ABSA's attention. <br> <br> After almost a 2 years of fighting i was refunded only 2 years of insurance premiums, which was incorrect, i needed to be refunded from 2008 - 2014. <br> <br> The refund that i received for the 2 years ALSO did not included the interest that i should have been paid back as ABSA was earning interest on MY money. <br> <br> When i checked the amount refunded to me 3 weeks ago, this is when i picked up the incorrect refund and called ABSA, I was then assisted by Baleseng Xaba who advised she would help me get my money back, when i chattered to her today, she advised that the systems do not allow her to go back so far and she needed further help.<br> <br> How much longer is this going to take to resolve? This is my money which you guys do not want to give back to me.<br> <br> Do i need to seek legal advise and go the legal route to try and get my money back?<br> <br> Please i need someone to assist me ASAP.<br> <br>