ABSA is customer hostile

I spent close to two hours at ABSA Braamfontein today served by the worst ever front line person, Nkuna is her surname. I wanted to FICA my account and to remove a sim swap block. She took two hours to FICA me and that is only because I had to escalate to her manager. After that she told me she has done her part and would not assist with the block on my banking services because of a sim swap I did over the weekend. I then called the ***** line and they told me they can't help remove the block because I could not answer their ridiculous security questions, I am expected to remember when I opened an account that I have had for years, I don't keep such records because I am not going to need them. I registered a company many years ago as a youngster and they expect me to remember the year. In the meantime my life is on hold, I cannot make any payments my account is virtually redundant and they patronise me by saying its for my own good. ABSA is proving to be very customer hostile, starting from the useless debit card they offer on cheque accounts. What's the point of having a cheque account with a debit card? The product is not customer friendly, while other banks offer cheque cards which make life simpler for staff allowing for car rentals, online shopping, toll payments we at ABSA are no better than social grant card holders with our useless cards. Then you have the staff that are downright hostile. Very annoyed