Absa is cruel and celebrate incompetence

I've had quite a cruel experience from absa digital. From the call centre staff all the way to the main culprit, Carly Loxton. My employee opened up a new bank account through Bank of Athens and accidentally swopped two numbers around. When I paid her salary for April 2017, it obviously didn't go through. We followed-up with the Bank of Athens and they confirmed that the bank account number does not exist therefore the money should be hanging. We then asked absa to reverse the transaction which they said should take around 2 weeks. To date (since 30 April) we've received nothing. They don't want to communicate telephonically regarding this matter, all they do is send automated responses to us via email only when I inquire. They claim that their part is just to send an email to Bank of Athens regarding the matter and leave it at that. They don't follow up nor do they keep me briefed on the situation. To date I have sent at least five emails to follow up and of course I get automated responses. I have not yet received confirmation regarding whether the money is still there or if it will be refunded. I finally wrestled my way through *********** call centre agents whose best advice to me is to just wait it out even if it takes a year (mind you they said it should take 2 weeks). I finally got through to Carly Loxton who had been dodging my calls and initially pretended to be on maternity leave. She admitted that she has never followed up on her initial email to Bank of Athens and has not even bothered to give them a call because she DOES NOT HAVE THEIR TELEPHONE NUMBER. I'm sure by now she has gone on maternity leave (if she even is pregnant) and has left the matter to die a slow death. I have been banking with absa for 20 years but the last few years have been horrible. Carly Loxton's disregard for the fact that my employee has gone without a salary is nothing but cruel. If there's anyone who has the phone number to Bank of Athens who can pass it on to Carly so that she can do her job, I'd highly appreciate it. I've been told though that it is the culture at Absa Digital to ignore client complaints, not follow up and even if they're escalated nothing will be done. Even the managers couldn't be bothered. I got the name of her manager, Virtualese Tobias and I've received no help because no one wants to answer calls or emails. If there's anyone at absa who cares about this matter, please help us.