ABSA is clueless

<p>I have vehicle financing with Absa, realized this morning I have not received a statement in 2 months. Call the call centre on hold for 15 mins, consultant tells me someone changed my email address - domain included word "first" and was changed to "fierst" so this is why no statements received. Who gave you permission to change my details?</p> <p>Secondly I took a policy out on my vehicle financing account to settle in the event of death - you took my money but no policy was sent (was supposed to be by email so I am guessing it was rejected since you have the wrong address). When I query ABSA life they tell me I HAVE TO request the policy document from some email address. Actually, you are required to send me the policy document and I have 7 days in which to decide whether I am happy with the policy or not. Kindly send the policy document to me at the correct address. If I do not receive the policy document I will stop the debit order and pay the vehicle installment in cash.</p>