CN
Clarize N

1 reviews | Active since Apr 2015

11 Mar 2016, 10:55

ABSA IS BY FAR THE ****TIEST BANK.

I'VE BEEN IN A CAR ACCIDENT AND MY CAR WAS WRITTEN OFF, I BASICALLY JUST NEED TO REPLACE IT AND YOU KEEP DECLINING ME FOR VEHICLE FINANCE BECAUSE OF DEBIT ORDERS WHICH FAILED TO GO THROUGH.<br> <br> WHEN I WENT TO ABSA IN DECEMBER, I REQUESTED INFORMATION ABOUT A DEBIT ORDER FOR \MZANSI4U' - SEEING THAT I HAVE NO IDEA WHAT IT IS, THE GUY AT ABSA WOODLANDS TOLD ME THAT HE \"CANNOT PROVIDE ME WITH INFORMATION, BECAUSE IT'S NOT A DEBIT ORDER THAT I HAVE SIGNED FOR\" WHICH IS CORRECT.<br> <br> TWO WEEKS AGO I WENT TO MENLYN AND SPOKE TO MR. KASAVAN MOODLEY, WHO ASSISTED ME THE BEST HE COULD, I ALSO EXPLAINED TO HIM THAT I DON'T KNOW WHO \"MZANSI\" IS AND HE SAID HE WILL MOTIVATE IT AS A REASON FOR THE FINANCE TO BE ACCEPTED.<br> <br> TO THIS DAY, EVERYTHING FAILED. AND NOW I FOUND OUT IT'S BECAUSE OF \"UNPAID DEBIT ORDERS\" YOU DECLINE ME. I NEVER AUTHORIZED \"MZANSI\" TO DEDUCT FROM MY ACCOUNT.<br> <br> BUT THANK YOU ABSA, BECAUSE OF YOUR NEGLIGENCE AND THE WAY YOU TREAT YOUR CUSTOMERS, I WILL CLOSE MY BANK ACCOUNT THIS WEEKEND. I'VE BEEN A CUSTOMER FOR 13 YEARS, AND MY FATHER HAS BEEN AN ABSA CUSTOMER FOR EVEN LONGER - HE'S ALSO CLOSING HIS ACCOUNT.<br> <br> I'VE BEEN LOYAL TO YOU FOR MANY YEARS, TO RECEIVE TREATMENT LIKE THIS."

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Replies (1)
Absa
Absa's reply11 Mar 2016, 13:41
Official
Hello clarizen,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd