ID
Isaac D
1 reviews | Active since Jul 2013
03 Apr 2024, 14:24
ABSA is being Unfair
Hi Absa Team,
RCCS BOS J is actually messing up my account. I had an arrangement which I honored and I also spoke with your collections agent to add a not so your attorney don't make a mistake again but they still went ahead and passed the journal. This is the third time it is happening. Am I supposed to move my account and bond so that I can get a pierce of mind. I have paid my arrangement. Please reverse the amount.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Apr 2024, 17:08Dear Isaac Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply03 Apr 2024, 17:08
Official
Dear Isaac Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
ID
Isaac D's updateReviewer Update
10 Apr 2024, 14:17For the Public to see,
ABSA collections team has resorted to giving the Absa social media team false information just for them not to refund the funds. I had an arrangement to pay R1500 which I paid and the collections team went ahead and also helped themselves to my funds even though the arrangement had been honoured. When the Absa social media team investigate they claim that the arrangement is R2000 but when I call them they acknowledge that it was R1500.
ABSA collections team has resorted to giving the Absa social media team false information just for them not to refund the funds. I had an arrangement to pay R1500 which I paid and the collections team went ahead and also helped themselves to my funds even though the arrangement had been honoured. When the Absa social media team investigate they claim that the arrangement is R2000 but when I call them they acknowledge that it was R1500.
ID
Isaac D's update10 Apr 2024, 14:17
Reviewer Update
For the Public to see,
ABSA collections team has resorted to giving the Absa social media team false information just for them not to refund the funds. I had an arrangement to pay R1500 which I paid and the collections team went ahead and also helped themselves to my funds even though the arrangement had been honoured. When the Absa social media team investigate they claim that the arrangement is R2000 but when I call them they acknowledge that it was R1500.
ABSA collections team has resorted to giving the Absa social media team false information just for them not to refund the funds. I had an arrangement to pay R1500 which I paid and the collections team went ahead and also helped themselves to my funds even though the arrangement had been honoured. When the Absa social media team investigate they claim that the arrangement is R2000 but when I call them they acknowledge that it was R1500.
Absa's replyOfficial
10 Apr 2024, 15:40Dear Isaac With reference to the complaint is C-***3.
Thank you for the call.
As discussed, I have requested management intervention. Kind regards,Vanessa CroweGroup Customer Care
Thank you for the call.
As discussed, I have requested management intervention. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply10 Apr 2024, 15:40
Official
Dear Isaac With reference to the complaint is C-***3.
Thank you for the call.
As discussed, I have requested management intervention. Kind regards,Vanessa CroweGroup Customer Care
Thank you for the call.
As discussed, I have requested management intervention. Kind regards,Vanessa CroweGroup Customer Care
Best regards,