LW
Lourens W
1 reviews | Active since Jun 2013
30 Oct 2020, 11:36
Absa is banking hell
I have absolutely had it with ABSA. This breaks the camels back for me. so far around 80% of times I have to go into the bank in order to get something done, in this case cancel a debit order, they tell me its done and then I find out its not. I have a job like MOST people, and DONT have time to waste on a bank queue that's always full of people and which takes more than an hour minimum. You waste my time, money and make me INFRURIATED. The call centre is TRASH and keeps hopping you around until you find an employee that maybe cares to help(Big Mabey). I've spent 40 min just now on a call trying to get to talk to a human being to find out i have to go sit in a hour queue again, oh and also take leave in order to do that. I will be looking at taking my business elsewhere.
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Absa's replyOfficial
30 Oct 2020, 12:38Dear Customer
Thank you for bringing this matter to our attention and your reference number is C-***0. Kindly provide us with your account and ID number to log a formal complaint for investigation.
We also need more information, amount, debit order date and the branch you went into.
Kindly note that if it is a debit order which was processed by Absa we will be able to cancel it but if it was captured and processed by an external company we can only assist with a stop payment but that does not give guarantee that the debit order has been cancelled. You would also need to speak to the external company regarding the cancellation/ deletion of the debit order.
I will be waiting for your response.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***0. Kindly provide us with your account and ID number to log a formal complaint for investigation.
We also need more information, amount, debit order date and the branch you went into.
Kindly note that if it is a debit order which was processed by Absa we will be able to cancel it but if it was captured and processed by an external company we can only assist with a stop payment but that does not give guarantee that the debit order has been cancelled. You would also need to speak to the external company regarding the cancellation/ deletion of the debit order.
I will be waiting for your response.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply30 Oct 2020, 12:38
Official
Dear Customer
Thank you for bringing this matter to our attention and your reference number is C-***0. Kindly provide us with your account and ID number to log a formal complaint for investigation.
We also need more information, amount, debit order date and the branch you went into.
Kindly note that if it is a debit order which was processed by Absa we will be able to cancel it but if it was captured and processed by an external company we can only assist with a stop payment but that does not give guarantee that the debit order has been cancelled. You would also need to speak to the external company regarding the cancellation/ deletion of the debit order.
I will be waiting for your response.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***0. Kindly provide us with your account and ID number to log a formal complaint for investigation.
We also need more information, amount, debit order date and the branch you went into.
Kindly note that if it is a debit order which was processed by Absa we will be able to cancel it but if it was captured and processed by an external company we can only assist with a stop payment but that does not give guarantee that the debit order has been cancelled. You would also need to speak to the external company regarding the cancellation/ deletion of the debit order.
I will be waiting for your response.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,