ABSA is awful

My mom has opened a business account with ABSA and has asked multiple times for help with the app as on the app it shows both her personal and business accounts under the same name with is extremely confusing and keeps getting her locked out of the app due to incorrect password entrees as she never knows which account she is logging into and therefor which password is needed. This has been going on for two weeks now, despite promises to fix the problem absolutely nothing gets done. I wont even get into how difficult it was just to open the business account and how much we where messed around before someone actually helped us. I would strongly recommend using an alternative bank if you are looking at opening an account for any reason. I am trying to convince my mom to change banks because even through she has been a loyal customer for many years this is the kind of service she gets. VERY DISSAPOINTED BY ABSA EVERY STEP OF THE WAY.