LF
Lorraine F
1 reviews | Active since Aug 2019
11 Apr 2023, 13:41
ABSA is atrocious don't bank with them if you want stress free banking
I have written reviews about ABSA before. Each a different ABSA. So the obvious conclusion is ABSA must be the worst if the lot. Durban Pavilion branch people waiting in queue to be helped at teller. SOME VAKANSIE! TIMES YOU HV TO COME INTO THE BANK AND WAITING AN HOUR FOR SERVICE IS NOT ACCEPTABLE...BUT ABSA FIND NOTHING WRONG WITH IT. Oh we're sorry ...REALLY!!!!!
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Replies (4)LF
Lorraine F's updateReviewer Update
11 Apr 2023, 13:46By the way I must tell you, the manager **** and said the other teller was on 45 min lunch...I don't think he expected us to still be sitting here an hour later.
LF
Lorraine F's update11 Apr 2023, 13:46
Reviewer Update
By the way I must tell you, the manager **** and said the other teller was on 45 min lunch...I don't think he expected us to still be sitting here an hour later.
Absa's replyOfficial
11 Apr 2023, 13:48Dear Lorraine Fourquereaux
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint isC-***9
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply11 Apr 2023, 13:48
Official
Dear Lorraine Fourquereaux
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint isC-***9
Kind regards,
Group Customer Care
Rezona Louw
LF
Lorraine F's updateReviewer Update
11 Apr 2023, 13:54Staff are kind but that doesn't dispute the fact they don't hv a customer service, they couldn't be bothered how long you hv to wait. Finished waiting at tellers for almost an hour, come to customer services and again8th in q AND AGAIN ONE PERSON HELPING AT CUSTOMER SERVICES.
LF
Lorraine F's update11 Apr 2023, 13:54
Reviewer Update
Staff are kind but that doesn't dispute the fact they don't hv a customer service, they couldn't be bothered how long you hv to wait. Finished waiting at tellers for almost an hour, come to customer services and again8th in q AND AGAIN ONE PERSON HELPING AT CUSTOMER SERVICES.
Absa's replyOfficial
11 Apr 2023, 16:49Dear Lorraine Fourquereaux
Thank you for your posting.
Please refer to our email sent to your personal email address.
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply11 Apr 2023, 16:49
Official
Dear Lorraine Fourquereaux
Thank you for your posting.
Please refer to our email sent to your personal email address.
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw