Absa is an inadequate banking institution

On October 4, 2024, I submitted a request via email to Absa for the closure of my account. Regrettably, Absa decided against closing the account, which led to numerous calls regarding the outstanding overdraft resulting from an unpaid debit. I lodged a complaint almost a month ago ,just last week i received a response demanding payment of R1040 within 24 hours. It is concerning that Absa took nearly two months to address this issue, yet they now expect me to settle the account within a mere 24 hours. I consider this to be an unfair business practice, and I have come to view Absa as a subpar banking institution.