ABSA... Is alles oraait byrie huis?

After my application for payment relief on my personal loan was accepted in April they still deducted the payment and again the month afterwards, now after having them reverse the payment because I won't get through the month without the money as all my savings are gone by now they keep calling me telling me to pay, I have sent numerous e-mails en keep reading the confirmation sms to them to no avail. I am so disappointed in the way they treat you, making you feel like a ******** even though you have followed the correct procedure and it is their system that is not updated and I am the one who has to keep on sending mails, keep on calling even though you wait for "the next available consultant" and that never happens.