DS
Dehan S
1 reviews | Active since Nov 2019
06 Nov 2019, 07:34
ABSA is absolutely USELESS
So on the 15th of August I app**** for a credit card and it was approved pending further approval. In September I called each week 3 times and the operators I spoke to said they will escalate the request. It went on like that for weeks.
I then called in October as well, to find out the progress just to find out that the application expired and was never submitted for further approval.
I am really not happy with the service of ABSA as I have been banking with them for 15 years. When I logged 3 complaints not even one AUTOMATED email or sms or operator tried to contact me. This was the 7th of October.
I am still waiting for ABSA to come back to me...
Really not a happy customer
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Replies (1)
Absa's replyOfficial
06 Nov 2019, 20:35Dear Dehan
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply06 Nov 2019, 20:35
Official
Dear Dehan
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,