ABSA IS ABSENT!

My Absa account was clearly *****ulently debited with JOURNAL DEBIT VODACOM MINI APP for almost R3000, in January and February 2025, without authorisation. Vodacom has no record of this payment, as my instalment amount does not correlate. I have spent hours on the phone with the ***** department -both from an Absa branch and from my cell. Pushed from Enquiries to Debicheck department to and fro from 3pm to 7pm, to no avail. They refuse to register this as a ***** case. All calls are recorded? Empty promises that they will call back! The new normal for personalised service at a branch is to call their Call centre. Absa has lost it's human touch. They're quite happy to push the buck. A client, both personal and business, since 1997. Appauling!