FP
Fancy P
1 reviews | Active since Oct 2020
20 Oct 2020, 22:36
ABSA IS ABANDONING CLIENT.
My wife made an eft payment from her Absa account to a Standard bank account. She erroneously made it to a wrong Standard bank recipient.
Standard bank have since indicated that all they need is a "recall request " from Absa. But Absa is still sending us from one point to the other.
Please Absa, talk to Standard bank and come to an understanding of what is required for us to get back R8400.
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Absa's replyOfficial
21 Oct 2020, 08:21Dear Fancy Phiri Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply21 Oct 2020, 08:21
Official
Dear Fancy Phiri Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,