Absa ***** is a useless department

I have an issue with my account for more than 4months on end. I reach out to Transactional ***** with no assistance received. I received an email without an valid reason and my account is being closed even the funeral cover i took and paid every month. This is bad service honestly. I am over 60years old and i have to run around to get this matter sorted. I email but get no response. I call i am told i must wait for the investigator to call me but i have been waiting. Now i just get an email saying i have 30days to clear my account as the relationship is terminated. I have funds on hold and i am not receiving any assistance to get it released.