ABSA is a *****!

At the end of 2014, I relocated and was unemployed for 8 months. Subsequently, my ABSA credit card account was handed over to their attorneys. I have made an arrangement with these attorneys to pay off the amount on a monthly basis and have been paying that amount diligently. This arrangement WAS NOT in arrears!! On the evening of 24 October 2018, my salary was paid into my bank account. On 25 October 2018, I noticed an amount almost 1/3 of my salary was deducted and paid into the credit card account (which is totally dormant at this stage)!! I contacted ABSA Legal Department, spoke to Pulani who, after much discussion, assured me that the amount would be paid back into my account within 24 hours. On 27 October 2018, the money was still not paid in and I contacted the Legal Department again. This time, I spoke to Lebogang, who told me that the amount is not reflecting on my credit card amount and that she would have to wait until it reflects until anything can be done. She didn't have a clue as to how to help me further. I wasn't very happy! Today is Tuesday, 30 October 2018, I haven't received my money back yet! The attorneys with whom I made an arrangement, has now sent me a new notice, claiming 10% of the outstanding amount on the credit card, because I did not meet the arrangement. I couldn't pay any other debt and am in VERY DIRE need of the rest of my salary, as I travel 100km to work and back per day (petrol is costly!). I feed 4 mouths ... I DON'T KNOW WHAT TO DO!!! Help me, please!!!! To me, ABSA Bank is a lying ***** and I will never trust this institution ever again! All with ABSA accounts, please be warned... ABSA takes and don't return!