JM
Jeanett M
1 reviews | Active since Mar 2021
15 Jul 2021, 16:06
ABSA is a ****
I have a credit card with ABSA, and they debit it on the 25 of every month. But to my surprise I was debited 15,800 on the 13/07/2021,when I tried to call the customer care I was told they won't be able to reverse the money because I'm behind with my installments.even so how can you take such a huge amount without even discussing it with me, you have already debited on the 25th, I have rent to pay, school fees to pay. And consultants are super rude
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Absa's replyOfficial
16 Jul 2021, 11:18Dear Jeanett Mkhwa**** Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply16 Jul 2021, 11:18
Official
Dear Jeanett Mkhwa**** Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care