Absa is a misserable fail

On the 9th of February I reported to Absa that I got ****med by a site Noon Electronics selling a camera for R14000 which had an account with Absa. They said that they would immediately block the account and asked me to send in an affidavit and proof of payment. I provided this on the 22nd of February and was given a reference number ********** . To date in spite of written enquiries as you can never get through on the phone I have had no response as to what is happening. I query how a ********** operation with the FICA restraints can get an account in the first place and this non action and response leads me to wonder if there is collusion.