absa is a joke

Item: Absa
Rating: 1
Author: Max G

For some unexplainable reason my online banking PIN stopped working on 13 April.

After hours with the call centre (Avg waiting time is 15 minutes) I am told I need to get to a branch to reset it. This is not easy for me during Lockdown as the closest branch is an hour away.

I drove there today and stood in the queue outside for 90minutes before I had to give up. Then after a 20 minute wait on a call, the call centre asks me to hold for the supervisor. 10 minutes later I'm still holding and the call goes dead. Great service coming from my bank. I cannot comprehend why you would ask your good customers to risk going to a Branch during a pandemic. With all your talks of being "African" and "Digital", I am really not impressed and would really appreciate a resolve. You can call me on ***

Helpful (0)

Replies (2)

Absa's replyOfficial

30 Apr 2020, 12:46

Dear Max Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Kind regards,

Lebogang Mashiane Group Customer Care

Absa's reply30 Apr 2020, 12:46

Official

Max G's updateReviewer Update

30 Apr 2020, 12:56

Thank you! It would really make my day if you could help me resolve this. I have month-end payments to make and no access to my business or private accounts.

Max G's update30 Apr 2020, 12:56

Reviewer Update

Thank you! It would really make my day if you could help me resolve this. I have month-end payments to make and no access to my business or private accounts.