Absa is a huge disappointment

I received a debit on my funeral cover on a date that I never authorized from absa. I wrote a review on hello Peter digg the absa investigator contacted me and promised to have my money refunded because I told them I no longer have any interest in doing business with absa. She said they'd refund my policy debit within 3 days. It's now been 7 days and still no refund. I'm so sick and tired of these companies doing as they please with our money. I am now going to lodge a complaint with the ombudsman because absa staff clearly don't know how to handle simple customer issues.