TM
Thomas M

1 reviews | Active since Jun 2014

06 Dec 2021, 09:07

ABSA is a ***** and its system cannot properly provide amount owed on a loan. They inflate the accounts ********ly.

I took a loan with ABSA and my monthly installment was 3090.00. I have been paying every months religiously without any fail. Due to financial issues I missed only 1 installment, however, I immediately contacted the bank to make an arrangement. I agreed to settle the arrears (1 months) over a period of four months ending September 2021. The bank was deducting an extra R800.00 during the period. I comp**** with the arrangement. However, the bank continued to deduct the extra R800.00 even after I settled the arrears. I was supposed to revert back to the original installment of R3099.00 from October 2021, but it never happened. I called them and asked why, but no reason was provided. I then reversed the ******* debit order and asked them to correctly debit my account. They never did. The bank says I owe arrears in the amount of R4300.00 which does not make sense, because my installment is R3099.00. Why R4300.00. ABSA is a **** and their system is a *****.

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Replies (1)
Absa
Absa's reply06 Dec 2021, 12:49
Official
Dear Thomas Maponya
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number for your complaint is C-***1.
 
Kind regards,
Rezona Louw 
Group Customer Care