1 reviews | Active since May 2015
ABSA is a Disgraceful Bank
Stay away from ABSA and especially their insurance policies. They will have you pay premiums and when it is their turn to adhere to the policy they have excuses.
The assessors cannot read to understand, they only read one little word and think they have summed up the entire claim. Other banks understand and can actually read properly and they adhere to their policies but ABSA does not.
Neither do they understand Sections 37(4)(a) and 32(3) of the Basic Conditions of Employment Act. Nor can they understand the term Constructive Dismissal. Sending them the information sheet for Constructive Dismissal as per the CCMA and Labour Law also does not understand because they cannot read properly and they do not know what a material breach of contract from the employer means and why a constructive dismissal case is awarded. Go read the sections of the BCEA as per above given and maybe you as ABSA will LEARN something!!!
You can send them all the proof that they are in the wrong and explain until you are all the colors of the rainbow yet they still refuse to pay out claims when infact they cannot understand court orders at all.
ABSA also does not answer complaints for months no matter how many times you ask for feedback. They completely ignore their clients when there is a complaint and venting on social media you get a little bit of feedback yet they are still not understanding what they read and send you a section back in their policy which is not applicable as they do not understand what they are actually reading in the complaint and claim, they ask for additional documents and you produce these yet they still do not understand.
Rather go to a bank that will put in the effort to assist you. You will honestly get better service from a rock than you will ever get from ABSA.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane
Further more also look up section 32(3) of the BCEA. The employer already BREACHED CONTRACT with NON PAYMENT OF SALARY even after letters of demand was sent to him he still breached employment by not paying a salary for 2 month straight.
If your supposed resignation was valid the CCMA would not have approved constructive dismissal!!! They approved constructive dismissal solely because the employer did not pay the salary as requested on more than one occasion!
ABSA is not understanding what they are dealing with.
Further more also look up section 32(3) of the BCEA. The employer already BREACHED CONTRACT with NON PAYMENT OF SALARY even after letters of demand was sent to him he still breached employment by not paying a salary for 2 month straight.
If your supposed resignation was valid the CCMA would not have approved constructive dismissal!!! They approved constructive dismissal solely because the employer did not pay the salary as requested on more than one occasion!
ABSA is not understanding what they are dealing with.
I am awaiting this SIGNED RESIGNATION letter which I did not write nor signed as per section 37(4)(a).
I am awaiting this SIGNED RESIGNATION letter which I did not write nor signed as per section 37(4)(a).
