ABSA is a disgrace!

I have now tried 3 times to amend my residential address for this RICA nonsense at the Pretoria North branch. Given different reasons each time why the information submitted is insufficient, each time while waiting over 40 minutes in a branch that has no air conditioning and is filthy dirty! When I threatened to close my account out of pure frustration, I was merely told...”ok, have a nice day” all I want is to be given the correct procedure in its entirety the first time!! Shocking!!!