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Sharon S

1 reviews | Active since Sept 2021

25 Sept 2022, 12:01

ABSA is a damn joke

I just received an sms stating that my online purchase was declined sue to insufficienr funds , however, i did not try to purchase anything. When trying to contact ABSA to query this , there is no answer on any of the lines , even the ***** helpline...their online banking chat is also a joke...why did i even bother ...rather just let rhw ********** ***** what little i have ...

0
Replies (4)
Absa
Absa's reply26 Sept 2022, 09:19
Official
Dear Sharon Samuel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply28 Sept 2022, 09:55
Official
Dear Sharon Samuel

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Kindly provide our office with the SMS you received and proof of any unauthorised debit on your account to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw
SS
Sharon S's update29 Sept 2022, 11:08
Reviewer Update
Thank you Rezona for the prompt response to my concerns via email.
Absa
Absa's reply29 Sept 2022, 14:34
Official
Dear Sharon Samuel

We refer to your complaint posted on Hellopeter.

Please refer to our email sent to your personal email address.

Kind regards,Group Customer CareRezona Louw