ABSA is a COMPLETE DISAPPOINMENT.

I have never went into an ABSA branch and got assisted to my satisfaction. Every time I go into one, I always need to channel my patience to the maximum. Due to this I have migrated to FNB and Capitec which are always helpful 100% of the time.

Today I walked into an Absa Branch in Cosmo City. I got there @ 10:52 and left the bank @ 12:31 with no assistance what's so ever.

I did not want anything but a new card as my card as expired. I was standing in the queue for 80% of the time I was there. This is so inconsiderate for the bank for its clients.

Branch manager was not there. They had one consultant and 2 service desk people who are so slow(they say it was because of the systems). and one lady called Keke who was not doing nothing but hovering over those that are working while the queue is so bad-it reminded me of going to a public clinic in the rural areas were all the workers dont care about you.

before I left - the branch was offline. No one offered alternative options. The guy assisting me told me there is nothing he can do and asked me to wait for a couple of minutes again to see if the branch will go back online.

while waiting for 2 minutes he tried to call their help desk. he was on hold because the help desk had influx of calls.

Seems like every department of ABSA is just a disappointment. not only to me as a client but also to their employees.

Absa is such a disappointment in so many levels- I can deal.