GW
Gareth W

1 reviews | Active since Jul 2023

30 Jun 2025, 21:51

Absa is a **** company trying to ***** money

accidently signed up online for ABSA Notify Me. Now I get emails for three accounts on a weekly basis and have to pay for every email. I tried to cancel it on the website, but it does not allow me to cancel it. I can create a notify message, but I cannot delete it! The emails I get, display "For assistance please call , but when I phoned the number, I get a message: "this number does not exist!" I phoned ABSA Support, and the consultant said, they cannot stop it and I have to go to a branch to stop it. I then went to the Montagu, Cape Town branch where there was a long queue of people waiting. After 30 minutes the queue did not move, and I gave up. It seems like ABSA is deliberately making it as difficult as possible for you to stop a recurring expense!

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Replies (1)
Absa
Absa's reply01 Jul 2025, 09:26
Official
Dear Gareth Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management