NO
Nadine O
1 reviews | Active since Oct 2015
18 Sept 2021, 11:48
ABSA IS ****!
Got sent a cash send yesterday at approx 10am. Still have not received the sms with ref number. The cash send was cancelled this morning and re sent... STILL nothing. Called in only to be told to ask the person to send it again. Its my boss!!! Shes annoyed already. Went into the branch only to be told TO BE PATIENT.... HOW PATIENT CAN U BE WHEN U NEED THINGS URGENTLY AND ABSA SYSTEM IS PATHETIC!!!!
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Absa's replyOfficial
20 Sept 2021, 10:07Dear Nadine Olivier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Sept 2021, 10:07
Official
Dear Nadine Olivier Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care