Absa iOS developers not fixing a known problem

There is a crazy bug on the latest iOS Absa app confirmed with multiple people. We have logged this with Absa so many times and they are yet to fix this critical bug. They have lately stopped responding to us when we report this issue. Not only are they not acknowledging the problem anymore, it is still there and yet to be fixed. This is disastrous for Absa.

Steps:

Open app, go to Pay. Select a beneficiary. Enter details. Tap "Normal payment". The app throws away and changes your own and beneficiary references as it pleases. It has a mind of its own.

It is unbelievable that we have reported this issue so many times, and thousands of people probably experience this error every day, yet Absa is completely incomeptent to fix this bug.