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JF
Johann F

1 reviews | Active since Mar 2009

26 Apr 2018, 17:22

Absa Inward Transfer Call Centre ***terrible service

Absa Inward Transfer Call Centre *** I place two calls: 1. at 15:53 today - 40 minutes 9 seconds 2. at 16:34 today - 25 minutes 28 seconds

Was cut off both times after the call went through.

Now my airtime is gone.

0
Replies (11)
Absa
Absa's reply30 Apr 2018, 11:09
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

JF
Johann F's update30 Apr 2018, 14:54
Reviewer Update
Investigate??? I sent two emails last week already and no response as yet.
JF
Johann F's update30 Apr 2018, 15:03
Reviewer Update
Reference Number: ********** 2. Please phone me on ********** 010
JF
Johann F's update30 Apr 2018, 15:16
Reviewer Update
Nthabiseng Sibande - I am waiting for your call!!!!!! Reference Number: ********** 2.
JF
Johann F's update30 Apr 2018, 15:21
Reviewer Update
MY AIRTIME IS GONE AGAIN AFTER BEING CLOSE TO 45 MINUTES ONLINE. PLEASE ACKNOWLEDGE NUMEROUS EMAILS SENT TO **********
JF
Johann F's update30 Apr 2018, 15:22
Reviewer Update
AND YES I AM SHOUTING OUT OF FRUSTRATION
JF
Johann F's update30 Apr 2018, 15:53
Reviewer Update
Still waiting for somebody to call me. I am afraid that I will not be able to pay my employees due to VERY VERY VERY VERY TO THE EXTREME BAD SERVICE FROM ABSA
JF
Johann F's update30 Apr 2018, 16:04
Reviewer Update
Hallo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JF
Johann F's update30 Apr 2018, 16:10
Reviewer Update
When do you expect the Absa staff at the Inward Transfer Notification Centre to start working again?
JF
Johann F's update30 Apr 2018, 16:23
Reviewer Update
Hallo..........................
Absa
Absa's reply02 May 2018, 11:25
Official

Dear customer

I have requested for you to reply privately and send me your ID /account number to log a formal case.

However according to inward payments it is month end and they are receiving an influx of calls, the reason why it takes long to be attended to telephonically.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd