ABSA ***** Investigation Department could not care less!!

Someone *****ulently withdrew money from my Absa account on 28 November. On Absa's request a case was opened with the SAPS and an officer has been investigating the matter. On the 8th of December, SAPS requested the ATM number from me in order to obtain CCTV footage of the incident and ever since, I have been struggling to obtain this from Absa. I have spent numerous hours on the phone being passed from one department to the next and my emails either go unanswered or I am told someone else will answer me. I realize that one customer being ****** of what the bank may consider to be a small amount does not give Absa employees sleepless nights, unfortunately I cannot say the same for me. Never in my life would I have thought that the SAPS would be more willing to assist with a ***** case than my own bank. Starting to think they are in on all the *****ulent activity their customers are having to deal with.