Absa inventing own requirements for FICA Proof of Residence requirement

Absa Lifestyle Centurion Branch - you should be ashamed of your service! I have an employee who is a foreign national and who has an Absa account. His account was frozen (no notice from Absa saying by when he would need to resubmit documents to prevent this happening as they promised to do 2 years ago) and today was the 2nd instance he went to the branch to get the issue resolved. Your staff are unhelpful and not trained and as a result inefficient and causing a lot of wasted time and emotional stress for my employee who is unable to access his salary. Your staff refused to email me the FICA proof of residence form, and in addition maintained that I had to personally come in to the branch to sign this and that it being witnessed and signed by a Commissioner of Oaths was not sufficient? What a load of nonsense! What your inefficient staff are implying is that a Commissioner of Oaths is in reality invalid? Please, you are wasting my time with your "made-up" requirements and causing huge emotional stress for your clients.