ABSA Internet ***** – ABSA *****ing my money. Still Avoiding my Questions.

ABSA Internet ***** – ABSA *****ing my money. Still Avoiding my Questions.

I Have been told – ONCE AGAIN - by ABSA that I have been a “victim of crime “, but I am responsible for it – without providing any proof or evidence what’s so ever to me, and even if this was the case I was quick enough to get to the ABSA Pavilion branch and make sure – by AYANDA (a long time employee of ABSA ) that the ********** account and my account had been frozen in an ABSA ACCOUNT. – TO BE TOLD MY MONEY IS GONE!! – BUT !! They can retrieve R996.00 from that account.? On the 7th of December 2017 money was taken out of my ABSA banking account through Internet Banking. I authorised nobody to take money out of my account neither did I authorise them to change my limits. I have been treated by ABSA as if I was the ******** and the ******** is actually been protected more than what I have - and that is why I am saying that this is an internal problem and we are the victims. ABSA has ****** my money!! I have patiently gone through the necessary steps – procedures and days to wait, and each time the same result and the questions I want answered get avoided Today 24th January 2018 I received my response letter from the ABSA RESOLVE OMBUDSMAN – THE ACTION LINE of ABSA Ref: ********** from Pravesh Bejay - telling me what I have mentioned above. I called Pravesh and asked him - again !! How does my money leave a frozen account that is under investigation and how does a ********* draw that amount of cash when we as clients can’t.?? And - how do you recover R996.00 out of that specific account if it was not frozen? That account that they got the R996-00 from belongs to someone and ABSA must be able to see who it is, as Ayanda from ABSA could actually see his ID and which she had shown me. ABSA can do a history on that account and find out where my money has been transferred to. Why has this not been done???? Pravesh could not answer me and said that he will call the ABSA Pavilion branch and enquire when that account was frozen. My question to ABSA is: Shouldn’t this have been done as part of the investigation? What investigation was done then.? What are they hiding? Answer my Questions. #imnotgoingaway.