ABSA internet banking provides NO clear assistance

Just had a very bad experience, with Absa online banking. I am a student who made an honest mistake by transferring money to my notice deposit account and wanted to do an immediate payment, I called to enquire about errors on their system because money was being deducted and yet the amount I wanted to withdraw never reflected, they deducted twice but instead I got my call redirected where I got even less assistance and was in contact with a consultant who handled the situation with attitude and spoke in a condescending tone. All I wanted was guidance and assistance and for internet banking to correct their errors but I did not receive that. I am in shock that no answers were given. I want a full refund on BOTH amounts deducted.