Absa Internet banking no help at all!!!!

Absa online services are of no service at all !!! I phoned this morning to find out why I could not log onto my internet banking and the call ended abruptly halfway through my giving the call agent my details. I called back and the agent asked me a security question, I understand this process is for my own security , but the security question was 'when last did you call this call centre" I rep**** "this morning" and then I was told that my account was locked for giving the wrong answer??!! now I have to go into a branch to get my account unlocked???!!!!! I know that I answerd the question correctly I am not an idiot and the whole reason I have internet banking IS SO I DONT HAVE TO GO INTO THE BRANCH and stand in the que forever because there are never enough staff on duty. I have been with ABSA for 30 years and I am starting to regret it more and more each month!!!!!