ABSA - INTERNET BANKING *****

Good day

On the 20 Mar'18 I reported internet ***** on my account at Benmore Branch. Sibisiso at the branch was very helpful but after the query was logged with the ***** department, they promised to call me within 2 weeks which they didn't. I only got a call from the ***** department after i complained to Sibusiso who gave them a call.

They called me and did a short interview of what happened and promised that I would get feedback in a weeks time and 3 weeks on an I'm still waiting. Firstly, the service from the ***** department is appalling to say the least, from the telephone line to the service of the staff. THIS IS TOTALLY UNACCEPTABLE SERVICE FROM ABSA. We have kids to feed and bills that need to be paid. Our money supposed to be protected. I'm going to the 2nd month now and no feedback and the words respect, integrity, service, excellence and stewardship should not be part of your values.

I cannot be expected to wait on the phone for more than 30min each time I call the bank and they say they are the No'1 bank in SA. I want feedback and resolution to the whole matter by close of business today or else I will be taking this matter further.