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Claudia T

1 reviews | Active since May 2018

08 May 2018, 10:00

ABSA - INTERNET BANKING *****

Please see attached and advise URGENTLY!!!! I have reported this matter to your branch and to date; I have not received any response!!!

Everyone that I speak to does not know what to tell me!!! I am terribly upset with the manner in which you are handling my query! This is ***** and it happened with YOUR bank. I am sick and tired on getting the run around!!! I AM EXTREMELY ANGRY.

This is totally unacceptable service from ABSA. I need answers by the end of today OR else I will be taking this matter further as you do not know how to do your jobs!!! The service is APPALLING to say the least! We have kids to feed and bills that need to be paid!!! Our money supposed to be protected. If we cannot trust our financial service to keep it safe; then who the h*** can we trust!!! Everyone that we speak to does not know what is going on! The calls are recorded (so they say) maybe they should listen to their *********** staff members. AND BY THE WAY; STILL NO ANSWERS FROM ABSA!

0
Replies (4)
Absa
Absa's reply08 May 2018, 11:29
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to conduct a follow up for you, this information can be sent via private message.

Regards

Claudette

Best regards,

CT
Claudia T's update08 May 2018, 11:38
Reviewer Update
Can you not pick up my information with this REF no. ***??? I do not feel safe giving my details out after what has happened to me. I was told by ELLEN this morning, that she will get someone to contact me, but I am still waiting!!! ***.
Absa
Absa's reply08 May 2018, 13:46
Official

Dear Customer

Thank you for the reply.

I don't have excess to the ***** system and cannot use the forensic reference provided.

Regards

Claudette

Best regards,

CT
Claudia T's update08 May 2018, 13:52
Reviewer Update
So why don't you do your job and contact the ***** department to assist you!!! I am sick of ALL the excuses that ABSA has given me. Ellen Malebye the team leader *** is now avoiding ALL my calls after telling me that someone will contact me. This was early this morning!!! So why don't you call her because I am sick to death of your empty promises with NO results!!!