Absa Internet banking

I tried to download the application for your new security application this was unsuccessful, went to your branch in Benmore they could not connect to their wifi to assist me. Action line said that I should phone the internet banking call centre, Tantum advised that I should upgrade my memory what was the error blaha blah, So I do not have internet banking should I open another account to have access to internet banking .... My Samung J1 is a telephone not a banking device