SL
Stella L
1 reviews | Active since Jul 2014
19 Oct 2020, 14:38
ABSA international swift payment issue
I tried to get assistance from ABSA to make an international SWIFT payment as I could not select either of my accounts to pay from on online banking. The consultant told me this is because they need to make my transactional savings account my primary account (which I already tried to do TWICE at the bank and they didn’t do anything!) now I am overseas and they are telling me that I need to physically go to an ABSA branch so that someone can change my primary account?? You need me there so you can click a button? Ridiculous.
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Replies (3)0
Replies (3)
Absa's replyOfficial
19 Oct 2020, 16:02Dear Stella
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply19 Oct 2020, 16:02
Official
Dear Stella
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
SL
Stella L's updateReviewer Update
30 Oct 2020, 16:05It has now been 10 working days since I posted this complaint and my issue has still not been resolved.
SL
Stella L's update30 Oct 2020, 16:05
Reviewer Update
It has now been 10 working days since I posted this complaint and my issue has still not been resolved.
Absa's replyOfficial
03 Nov 2020, 06:27 Dear Stella
Thank you for your posting.
Please note that our digital department is busy investigating the matter.
Kind regards,
Rezona Louw
Group Customer Care
Thank you for your posting.
Please note that our digital department is busy investigating the matter.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply03 Nov 2020, 06:27
Official
Dear Stella
Thank you for your posting.
Please note that our digital department is busy investigating the matter.
Kind regards,
Rezona Louw
Group Customer Care
Thank you for your posting.
Please note that our digital department is busy investigating the matter.
Kind regards,
Rezona Louw
Group Customer Care