JF
Jane F
1 reviews | Active since Jul 2012
13 Sept 2023, 19:07
ABSA International Banking
I have been trying to get an inward transfer release from yesterday and am told there is a small hitch! I cant do it myself as they keep on telling me I can on line - there are no inward transfers listed on line; I have sent the form et al for SSI twice(standing instruction - so they will automatically release the funds) but have had no reply and yesterday I release the funds but nothing in our account! This is totally unacceptable for a company thats supposedly working for us with our money! I know they want even look at this but I desperately need to let off steam having been on the phone and computer all day and have achieved nothing.
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Replies (3)
Absa's replyOfficial
14 Sept 2023, 08:05Dear Jane Froggatt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply14 Sept 2023, 08:05
Official
Dear Jane Froggatt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
Best regards,
JF
Jane F's updateReviewer Update
16 Sept 2023, 07:50Now it's Saturday and we still have not received our funds. The telephone calls continue and no one can explain what it happening. Totally unacceptable!
JF
Jane F's update16 Sept 2023, 07:50
Reviewer Update
Now it's Saturday and we still have not received our funds. The telephone calls continue and no one can explain what it happening. Totally unacceptable!
Absa's replyOfficial
18 Sept 2023, 10:07Dear Jane Froggatt
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Best regards,
Absa's reply18 Sept 2023, 10:07
Official
Dear Jane Froggatt
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Best regards,