EC
Edward C
1 reviews | Active since Mar 2011
04 Apr 2015, 01:54
ABSA International Assistance
We lost bank cards in Kazakhstan.<br> <br> Absa responded immediately to emails.<br> Necessary account amendments were made effectively.<br> Even complex problems that we have encountered are dealt with and in no more than 24 hours.<br> <br> Call centre staff lacked insight though.<br> We were told to go to our nearest branch even after we explained that we were overseas!<br> <br> It did make us laugh!<br> <br> Other banks have made us cry.<br> <br> Thanks to Absa for excellent service again and again.<br> <br> And for making us laugh.<br> <br>
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Replies (1)
Absa's replyOfficial
07 Apr 2015, 12:24Hello eclifford,
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply07 Apr 2015, 12:24
Official
Hello eclifford,
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd