Absa Intergrity and Stewardship Values se voet!

If I could rate it -5 I would. Absa tried to debit my cheque account for a vehicle that I don't have with them or any other bank for that matter, in April around the 21st and it was unsuccessful and they charge R150 for every returned debit order and let's just say my cheque account felt it on the 1st of May. Did not have time to go into the branch then they tried it again in May around the 21st and again it was not successful, I went into the Sandridge branch in Midrand to enquire about whose turning my account into a playground. The lady called support and they said it was vehicle finance and they acknowledged their mistake and advice that I come into the branch after the 1st of June because well my account was going to feel those charges again and then I would claim a refund for both months. 10 June, I'm in the Nkomazi area, I visit Kwamaqhekeza Absa branch and explain my story and they send me to the manager's office who then told me that I should go to the branch where I opened my account cause those are the people who have my money... So I asked if she was suggesting that I travel to Campus Square Johannesburg to get my money when I'm in Absa premises and Absa is the one taking my money. A client service clerk intervened and called support and they told her to email my bank and charge statements to vehicle finance and my money should be refunded in 2-3 working days. Jokes on me cause that never happened. Now I am in the Nkangala region so I visit Klipfontein Absa branch on the 28th of June because I still haven't received my refund and on the 27th of June I realized there was ***** going on... On my Absa Credit card (another review pending). I explain my story again and show the lady the reference number I got previously and to my surprise she tells me that lady never emailed the documents so she has to do it then she tells me that the charges are not showing on my statement but we can both see they went off my account. I told her what a Wowww hey... Then she printed out my bank statement and highlighted these charges and said she is sending an email as we speak and asked me for my numbers so she call with feedback. It's the 6th of July and I'm still waiting for that refund and that call at least. Absa mentions Intergrity and Stewardship as some of their values, we'll that's all in the literal and not the practical sense cause their employees do not know how to apply those or do they even know that's what they should be standing for. Intergrity and stewardship would have been them realizing that they debited the wrong account, called me, apologized and refunded or reversed my money. Instead they left my account worse off, that is how they get you, they just hope you don't notice such charges. Someone help me get my money back. Or is it time to visit the Ombudsman, please advise.