ABSA Insure - pathetic response to claim

My house was struck by lighting on 2 Dec 2015. Up to today no contractor has been appointed to asses damage to my alarm system, home cameras or gate intercom. I have been passed from pillar to post, with nobody taking any accountability for this. The builder needing to repair the building damage is yet to pitch, the contractor that needed to fix my lights arrive a week later to complete the job..... Don't bother phoning them as you are hanging on for ever...pathetic!!