Absa Insure massive delays in processing claim
My previous experience with Absa insurance has been fine. We have not had to claim for much besides a burst geyser in the last two years. Now, a security gate and door were damaged due to a burglary and the claim was instituted a month ago, the contractor sent the estimate to Absa yet no one has bothered to approve this and it’s a massive security risk. What the h3ll is going on over at Absa insure?
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Absa's replyOfficial
05 May 2023, 09:30Dear Riyaaz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply05 May 2023, 09:30
Official
Dear Riyaaz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
's updateReviewer Update
06 May 2023, 16:14Thanks for mailing me and trying to resolve the issue. The contractor has finally been given the go ahead but I am still rather taken aback by the timeframe of the resolution. There has been no explanation of why this took so long to be resolved.
's update06 May 2023, 16:14
Reviewer Update
Thanks for mailing me and trying to resolve the issue. The contractor has finally been given the go ahead but I am still rather taken aback by the timeframe of the resolution. There has been no explanation of why this took so long to be resolved.