Absa Insure email not attended to

<p>I sent an email on friday 08 July 2016 to add a vehicle to the insurance policy of my dad. The email was read on the 9th and till today the vehicle has not been added to the policy. When I spoke to someone on the 11th I was told that the policy was in draft and that it meant that they were waiting for some info but that the vehicle was added. When I phoned today to confirm, I am told another story and that the car was not added.</p> <p>What would have happened when the vehicle was in an accident !!!! Why do you have an email service if you do not give attention to it. I asked Patrick today to speak to a supervisor and then he tells me they are all in a meeting and I have to phone later again. Very sad to see suh bad customer service. Realy Bad</p>