Absa insure does not bother about their customers

We had an incident early in October 2015 (fire incident) - we informed Absa insure. After a couple of phone calls they have sent someone out to get a damage report but up until today nothing has been fixed and no feedback.<br> <br> We have tried to contact them more than a hundred times but no feedback. - This just shows they don't care about their customers at all!!!!