ABSA insurance...should change their name to Absa house of disappointment

After lodging a claim in November and have 3 people over to my property to assess the damage ...January 2020 and the matter hasn’t been resolved. When ABSA was asked why the Matter is not settled a consultant said that because of the amount which their assessors have forwarded to the bank after visiting the property, which was R45k is too much they need to send a loss adjustment person to have a look and send a plumber as well. Before sending a plumber out to my property which is almost two weeks after I had spoken to the ABSA consultant another representative from ABSA calls me this morning with a settlement figure of R27k which is almost half of what their agents said it would cost to fix the water damage which is getting worse day by day. I can’t see how such a big institution could provide such low quality service to paying clients.