KN
Kelaisha N
1 reviews | Active since Nov 2016
23 Dec 2019, 17:09
ABSA Insurance - ZERO SUPPORT
I am very disgusted by their service, due to the following events that transpired: Between the 05th and 23rd December, a claim has been lodged and absa have not given me a report. I have followed up numerous times via telecom and email. Due to the property not being fixed timeously, there has been further damage, I have alerted absa that additional assessment will be required but received no response!
Not sure how to proceed. Obtaining my own personal maintenance person to fix problem, as the damage to property worsened due to hailstorms. This is not customer service!!
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Absa's replyOfficial
24 Dec 2019, 11:09Dear Kelaisha Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply24 Dec 2019, 11:09
Official
Dear Kelaisha Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,