Absa Insurance - Worst in the business

I have building insurance with ABSA, at a premium price, not cheap at all. A pipe burst behind my bath, my bath subsequently needed to be removed, a hole dug in the floor next to the bath and subsequently wall tiles and floor tiles damaged in the process to fix the pipe.

Great, the pipe is no fix, it's been more than a month and my bathroom still looks like a construction site. The contractor allocated by ABSA noted that they will see if the can find tiles more or less similar to the ones currently still in the bathroom and on request for them to advise what their "Scope of Work" is as I dont want my bathroom to look like a circus, they became very rude. ...... Since then.....nobody at absa can tell me what their scope is in the remedial process, my bathroom still looks like a construction site. I'm really gatvol and now sitting and trying to move all my absa products over to FNB. Worst and most frustrating experience.....