Absa insurance worst

I have 3 house insurance policies

First claim they didn't support me with the burglary cause the house was vacant for a week when old tenants moved and new once still busy coming to town it was said Sir the fine print states if house vacant we don't pay out

I reported a geyser busy bursting on Absa App received a claim number 19 may today is 1 June NO ONE visited the property Claim ***

I reported a bursted geyser over weekend at my second property had to use my own plumber Paid him, sent through all docs consultants requested 12 may 2022 today 1 July Claim *** No refund paid to me Contact absa consultant says case closed I asked where's my money He says if case closed it would've been paid out to form I need to complete my banking details I received NO FORMS I received NO PAYMENT

3 Weeks for NO SERVICE But every month my installments goes off and paid in full