Absa insurance - very poor service

<p>During recent floods a few months ago, extensive damage was caused to my property. A claim was processed with claim number ********** and 2 months later it was discovered that my claim for the damage to pool is not approved. I have had 3 independent pool companies verify the sinking damage around the pool caused by the extent of flood damage, and now ABSA call centre says that the damage was caused over a period of time, and not by the severe flood. They have offered to clean the pool though. I would not have instituted a claim if it was just cleaning required to fix the sinking caused, you ABSA retards! I have requested them to provide this in writing but they have not done so to date. I require this so that I can process a complaint with the ombudsman</p>